A customer service representative / pharmacy technician is needed to perform duties and responsibilities for ModernHEALTH sales department, supporting Account Executives in implementing new accounts and maintaining customer satisfaction.
Education/Experience/Skills Required
- High School graduate
- Knowledge rules and regulations that govern the practice of pharmacy, governmental (Medicare, Medi-CAL) pharmacy reimbursement and DSS rules and regulations governing board and care facilities.
- Ability to teach and train
- Licensed pharmacy technician by the CA State Board of Pharmacy
Essential Duties These duties directly and substantially serve to achieve the purpose of the position.
- New account implementation, including copying medication logs, reviewing medication logs for accuracy and completeness, obtaining insurance/MediCAL cards and resident information.
- Assure all new account information/documents are submitted to ModernHEALTH pharmacy/operations in a timely manner.
- Responsible for smooth transition of new accounts to ModernHEALTH, including assuring accuracy of initial medication cycle, training medication room supervisor, and setting account expectations.
- Develop and present inservices to facility staff
- Develop and present inservices to residents, including ModernHEALTH pharmacy and home medical equipment services.
- Assist residents/patients/responsible parties with insurance coverage questions
- Assist residents/patients/responsible parties with OTC item location and some product selection (ex. Brand vs. generic, health and beauty aids)
- Liaison between the residents/patients/responsible parties and pharmacist on insurance issues
- Trouble shoot and resolve service issues
- Comunicate when needed with corporate office
- Assist with disease specific programs
Other Duties
- Participate on a variety of meetings and committees; attend and participate in department group meetings; stay abreast of new trends and innovations in the field of pharmacy and healthcare.
Please email cover letter referencing Job-1165TFR and resume to [email protected]
www.modernhealthinc.com